Photo Hire FAQ
WHAT IF AN ITEM OF EQUIPMENT GETS DAMAGED?
In case of damage during the shoot day we will supply you with alternative equipment. Please note rental is charged until the equipment is repaired or replaced, client is liable for all damages to gear.
WHEN DOES THE RENTAL PERIOD BEGIN / END?
You can collect after 3pm the day prior to the actual shoot and return to us before 10am the day after your shoot.
WHAT ABOUT INSURANCE?
All clients are obliged to pay an insurance charge equal to 10% of the full daily rental fee. The client is also responsible for any excess payable in respect of any damages (minimum being R3 500,00).
WHAT IS THE CHARGE FOR LATE RETURNS?
We estimate a charge for tardy returns based on what time the gear is received back from the client. ½ day or full day charge will apply.
HOW CAN I PAY?
We gladly accept all major credit/debit cards (including Master, Visa, American Express, Diners Club, Maestro), cash or alternatively you can pay via EFT(electronic funds transfer) 24 hours prior to your collection.
WHO DO I SPEAK TO, TO BOOK EQUIPMENT?
You can speak to any one of the Photo Hire team who will gladly assist you in making a booking: Pieter, Lauren, Calvin, Lindi or Maro.
DO YOU HAVE STUDIOS?
We have three in-house studios to choose from. Click here to view the different options available.
WHERE ARE YOU SITUATED?
We are situated at 47 De Villiers street Zonnebloem, Cape Town.
WHAT ARE YOUR WORKING HOURS?
In Season (Sep – May) 08:00 – 18:00 Off Season (June – Aug) 08:30 – 17:30
IN THE EVENT THAT EQUIPMENT MALFUNCTION/BREAK AFTER HOURS, WHAT CAN WE DO? IS THERE AN AFTER HOURS CONTACT PERSON?
Please dial our landline number (021 462 6933) which will divert to the person on duty. He/She will then ensure that a staff member gets to the office to meet you soonest.
DO YOU CHARGE FOR CANCELLATIONS?
Yes, we charge 50% of the full rental price.
WHAT CAMERAS DO YOU STOCK?
We have the widest variety of Cameras in Cape Town. We stock Canon, Nikon, Hasselblad, Phase One, Mamiya, Sony, Pentax, Contax, Fuji, Linhoff, Horseman and more.
WHAT DIFFERENT TYPES OF LIGHTING DO YOU HAVE?
We stock Profoto, Elinchrom, broncolor, Briese, Kino Flo and more. From Fluorescent to LED, flash to continuous- we have the perfect lighting solution for any shoot.
DO YOU RENT PHASE ONE BACKS?
Yes, Photo Hire was the first company in South Africa to rent Phase One. We have the largest inventory of Digital backs to rent.
WHAT IS REQUIRED TO RENT FROM PHOTO HIRE?
We require a copy of your valid ID/ Passport, proof of address, 3 contactable references, and a legal bank card.
WHY USE PHOTO HIRE?
Apart from our exceptional service, Photo Hire is the largest stockist of Phase One, Nikon, Hasselblad, Canon, Broncolor, Kino Flo and more